Next-Gen Oracle Field Service Platform for Multi-BU Utility Infrastructure Holding
Challenge
A national engineering and utility infrastructure services holding delivering work across multiple business units was running its field workforce on a fragmented set of tools that hadn’t kept up with the company’s growth. Time capture was inconsistent across business units, work visibility was limited, and the systems that fed payroll, ERP, and project costing relied on manual data movement and downstream rework, which were slowing the business.
The company needed a single field service platform that could standardize work orders, mobile execution, and time capture across the business units, give leadership near real-time visibility into project and equipment costs, expenses, and job progress, and feed downstream Fusion ERP, HCM, and third-party systems through reliable integrations rather than spreadsheets and manual handoffs.
Solution
Apex IT is implementing Oracle Field Service Cloud as the next-generation field service platform for the company’s multiple business units. Oracle CX Service handles service requests and contact center workflows, Oracle Visual Builder Cloud Service (VBCS) extends the platform with a custom time and units entry app, and Oracle Integration Cloud (OIC) wires the new platform to the company’s broader operating systems. As the company’s Oracle implementation partner, our Oracle CX consulting team is leading the build through Apex’s full Oracle implementation services capabilities across the in-scope business units.
On the ground, field crews will move from manual scheduling to a single solution for scheduling and routing, with on-time arrivals, reduced travel, and higher job completion rates as the operational gains. Technicians get mobile access to customer details, service history, knowledge documents, drawings, and guided workflows, including offline access where network coverage is unreliable. The VBCS time and units entry app pairs with the Fusion solution to handle approvals, attestation, travel capture, and RTU exports, and includes 20+ integrations that automatically sync work orders, debrief totals, users, and projects to payroll and ERP systems.
Results
The program is positioned to deliver $7.1M in anticipated annual savings after the payback period, driven by reduced manual scheduling, improved travel efficiency, higher job completion rates, and the automation of integration and time-capture work that previously absorbed staff time. Leadership gains near-real-time visibility into project and equipment costs, expenses, and job progress, and the standardized platform provides a foundation that scales with the business as it expands across business units.
FEATURED SOLUTIONS
Strategy & Consulting Services
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Artificial Intelligence
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Managed Services work picks up where most engagements drop off. The architects and consultants who built your system stay involved into the run phase, so the institutional knowledge that comes from implementation goes with you into operations instead of resetting at the handoff.
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