Higher Education
Win the student, keep the student, keep them for life.
Higher education is competing harder than ever for students who have broadening options and ever-higher expectations. A prospective student researching schools expects the same seamless, personalized experience they get from any consumer brand, and a current student expects the institution to actually know them across admissions, advising, financial aid, and student life. When those functions run on separate, decades-old systems, students fall through the cracks, staff drown in manual work, and shrinking budgets stretch even thinner. The institutions that thrive are the ones that can see and serve the whole student, from first inquiry to lifelong alum.
One relationship with every student, across every office.
For most institutions, this starts with the student relationship, and that’s where much of Apex IT’s higher education services lie. In our work with Salesforce for higher education, we connect recruitment, admissions, advising, retention, student success, one-stop and the student help desk, executive education, alumni engagement and advancement, so every office works from a single view of the student rather than dozens of disconnected ones. When the student information system (SIS), student financial planning (SFP), financial aid, and HR need the same treatment, our teams who know Oracle higher education solutions bring the back office into that same view. The result is an institution that can recruit, retain, and serve the whole student body — all on the budget it actually has.
We’ve built our services and solutions for public university systems, private colleges, community colleges, and online programs. Whether you’re replacing a system that’s older than your incoming class or unifying the campus offices that never quite talk, our architects stay beyond go-live and into the first full enrollment cycle, not just the launch itself. In higher education, students are the mission; the systems supporting them should make it easy to deliver.
Solutions
Solutions Across The Full Transformation Lifecycle
Strategy, implementations, AI, managed services, and cloud migrations: five practices that take Oracle and Salesforce work from idea to outcome and beyond.
Strategy & Consulting Services
The hardest work happens before go-live. It’s also the work that decides whether everything after it was worth doing. Connect with our team to see what real strategic partnership can do for your business.
Artificial Intelligence
Apex IT is already inside this work, every day, in our consulting practice and on our customers’ platforms. We learn AI the way we’ve learned every platform shift since 1997: by building with it, alongside customers who are ready to make it a part of how their business actually runs.
Technology Implementations
An implementation is the operating foundation your business will rely on long after the project ends. We build it for that horizon from day one, and we hold the work to the exacting standards that a long-running platform demands.
Managed Services
Managed Services work picks up where most engagements drop off. The architects and consultants who built your system stay involved into the run phase, so the institutional knowledge that comes from implementation goes with you into operations instead of resetting at the handoff.
Cloud Migrations
A cloud migration is one of the few chances a business gets to step back and ask what its platform should actually look like. Apex IT ensures every answer is built directly into the work.
Data Management
Clean, governed, connected data is the least visible part of a transformation and the part that decides the most. Apex IT has done this work through every platform era since 1997, and we bring that experience to the records your business depends on. Talk with our team about where your data stands today, and what it would take to trust it completely.
CAPABILITIES
Pillars & Expertise
- Core CRM
- Sales Cloud — sales automation, leads, opportunities, forecasting
- Service Cloud — customer service, cases, contact centers
- Marketing Cloud — campaigns, journeys, personalization, engagement
- Experience Cloud — customer, partner, and community portals
- AI & Data
- Agentforce — Salesforce’s AI-agent platform
- Data 360 — unifies customer and business data for
- CRM and AI
Einstein / Salesforce AI — AI capabilities embedded across Salesforce - Tableau — analytics and business intelligence
CRM Analytics — Salesforce-native analytics
- Platform & Development
- Salesforce Platform — build/customize applications
- Lightning Platform — low-code/pro-code application development
- DevOps Center — Salesforce development and deployment management
- MuleSoft Anypoint Platform — APIs, integrations, and automation
- Collaboration
- Slack — workplace collaboration, automation, and AI
- Industry Clouds:
- Education Cloud
- Nonprofit Cloud
- Government Cloud
- Other notable products
- Salesforce Maps — location intelligence for sales
- Salesforce Shield — security, compliance, and monitoring
- Account Engagement (formerly Pardot) — B2B marketing automation
- Marketing Cloud Intelligence — marketing analytics
Marketing Cloud Personalization
Salesforce for Higher Education: Unifying a Statewide Extension Network on Nonprofit Cloud
Salesforce for Higher Education: Unifying a Statewide Extension Network on Nonprofit Cloud Challenge A major US land-grant research university with...
Read More about Salesforce for Higher Education: Unifying a Statewide Extension Network on Nonprofit Cloud
CONTACT US
What Will You Transform Next?
Whatever you’re building, we’ll bring in the team that’s done it before.