Getting Promoters and Venues Paid at Global Scale
Challenge
One of the world’s largest live-event ticketing companies sits between fans and the thousands of promoters and venues that put events on sale. When the house lights come up, each partner is owed a settlement, and complex formulas and rules determine every payout. The company was running that work on a legacy SAP CRM and incentive compensation system, with SAP ECC 6.x handling accounting.
At this volume, settlement leaves little room for error. Transactions flow continuously across multiple regions, and the process must run in real time with precision for promoters and venues worldwide. The company wanted a platform that could take settlements global, beginning in North America.
Solution
Oracle was pursuing the work, which would become its first Settlements Cloud deal. Apex IT supported that pursuit by putting experienced leaders and resources in front of the company’s team to answer the questions any buyer would want resolved before committing to a first-of-its-kind deployment, including what was possible on the platform, how complex the build would be, and how it would be deployed.
The Oracle solutions for media and entertainment selected for the program center on Oracle Incentive Compensation, whose rules-driven calculation engine handles payouts owed to B2B participants, alongside Oracle CX Sales and B2B Service. Fusion Accounting Hub carries the accounting side. Oracle Integration Cloud, Oracle Data Integration Cloud, Autonomous Data Warehouse, BI Cloud Connector, and BI Publisher handle data movement and reporting, and the platform integrates with SAP and Oracle E-Business Suite.
Results
The platform now manages 425 million events a year for 12,000 clients worldwide. Promoters and venues receive timely, accurate settlements, the manual processes that once surrounded the payout cycle are gone, and the company runs one integrated process from order to settlement. North America is live, and the next phase extends settlements globally.
425M
Events Managed Per Year
12,000
Global Clients
Fully integrated, Order to Settlement
FEATURED SOLUTIONS
Strategy & Consulting Services
The hardest work happens before go-live. It’s also the work that decides whether everything after it was worth doing. Connect with our team to see what real strategic partnership can do for your business.
Artificial Intelligence
Apex IT is already inside this work, every day, in our consulting practice and on our customers’ platforms. We learn AI the way we’ve learned every platform shift since 1997: by building with it, alongside customers who are ready to make it a part of how their business actually runs.
Technology Implementations
An implementation is the operating foundation your business will rely on long after the project ends. We build it for that horizon from day one, and we hold the work to the exacting standards that a long-running platform demands.
Managed Services
Managed Services work picks up where most engagements drop off. The architects and consultants who built your system stay involved into the run phase, so the institutional knowledge that comes from implementation goes with you into operations instead of resetting at the handoff.
Cloud Migrations
A cloud migration is one of the few chances a business gets to step back and ask what its platform should actually look like. Apex IT ensures every answer is built directly into the work.
Data Management
Clean, governed, connected data is the least visible part of a transformation and the part that decides the most. Apex IT has done this work through every platform era since 1997, and we bring that experience to the records your business depends on. Talk with our team about where your data stands today, and what it would take to trust it completely.
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