• Expertise

    Not all consulting firms are created equal. For more than 20 years, we’ve been partnering with our clients to strategize and create modern solutions that help them better serve their customers and employees.

Our Solutions

Implementations Image | Strategic Planning with Sticky Notes Whiteboard

Customer
Experience


Oracle


CX Marketing
• Eloqua
• CX Content (Content & Experience)
• CX Unity
CX Sales
• Sales Force Automation (SFA)
• Sales Performance Management/
Incentive Compensation
• Partner Relationship Management
• CPQ (Configure, Price, Quote)
• Subscription Management
CX Commerce
CX Service
• B2C Service (RightNow)
• B2B Service
• Digital Customer Service
• Digital Assistance (Chatbot)
• Knowledge Management
• Intelligent Advisor (OIA/OPA)
• Field Service (TOA)
CRM on Demand
Siebel


Salesforce


• Marketing Cloud & Pardot
• Sales Cloud
• Service Cloud
• B2C & B2B Commerce
• Configure, Price, Quote (Steelbrick)
• Analytics Cloud
• Community Cloud
• Einstein
• Education Cloud
• Nonprofit Cloud
• Consumer Goods Cloud

Sectors

Driving Transformation & Empowering Organizations

Commercial Sector Image | Consumer Grocery ShoppingCommercial

Today’s companies and consumers are extremely connected and have high expectations for the goods and services they buy. The process of making, selling, and buying have radically shifted as technology has progressed. In order to be successful in this ever-changing landscape, companies must have up-to-date, agile cloud products to support them. Utilizing cloud software to achieve digital relevancy and an excellent customer and partner experience is key to providing personalized, automated, and innovative service. With Apex IT’s depth and breadth of experience in the Commercial industry, coupled with best in class products, we can help you achieve your complete cloud vision.
Expertise
  • High Tech
  • Industrial Manufacturing
  • Architecture, Engineering, Construction
  • Retail/CPG
  • Financial Services
  • Professional Services
  • Communications & Media
  • Health & Life Sciences

Public Sector Image | Meeting Outside Courthouse StepsPublic Sector

Assisting federal, state, and local governments as they take on modernizing their services and engaging with constituents is something our team takes great pride in. Cloud adoption can be difficult due to security compliance, budgetary restrictions, and approval processes. However, it is key to modernize public sector organizations for the future to keep citizens and employees engaged, data secure and accurate, and maximize efficiency.
Expertise
  • Citizen Engagement
  • Citizen 311
  • Complex Case Management
  • Health and Human Services
  • Community Development

Higher Education Sector Image | Students Taking Notes in Lecture HallHigher Ed

Apex IT has assisted community colleges, private institutions, and public universities of all sizes in their journey to transform processes for the modern student, as well as for faculty and staff. We not only have the knowledge on the technology side, but we prioritize strategic services like business process modeling, technology governance, and data governance. Apex IT understands you’re committing a lot of time, resources, and money when making technology changes, which is why we want to help you use the opportunity to maximize change across the entire organization.
Expertise
  • Recruiting & Admissions
  • Advising & Retention with Early Alert
  • One Stop
  • Student Portal
  • Student Success and Retention
  • Alumni and Donor Management
  • Executive Education
  • Career Services

Reviews

Apex IT strives to ensure our customers are successful and happy with our work — but don’t take our word for it, check out reviews from current and past clients.

I have worked with Apex IT for the past 14 years on implementation projects. Throughout the many implementations the partnership that Apex IT has established and continues to maintain with us has been the key to each project’s success. The Apex IT teams we have worked with have repeatedly been extremely knowledgeable on the product functionality and possess the technical skills needed to complete projects on time and within budget. Partners like this make for success!

Honestly, I’m kind of speechless on how great this turned out. The biggest difference between our old system and the new system is that 1,600 people are now logging into this tool, making the team more self-sufficient. The Apex IT team has gone above and beyond supporting us, with very good collaborative engagement. From my perspective one of the best I’ve seen.

Apex IT has tools and process available to not only do requirements, design, test and implement; but more importantly, lead through the organization change management challenges and how to enroll organization buy-in. As a result, we’ve had phenomenal buy-in, adoption and are on track for achieving business case.

Apex IT has been leveraged for multiple implementation engagements all with very aggressive delivery dates. They have been able to manage multiple complex projects concurrently within the same CX Cloud space and work as a close detailed partner with the on-staff IT department to meet the delivery expectations. We are continuing to invest with Apex not just on project specific work but also as a continued engagement managed service provider.

We had a great implementation experience with Apex IT! Being a public sector entity, our implementations can be difficult to navigate, and we have had trouble in the past. Working with Apex IT was a whole new ball game. We had some special requests which they accommodated to the fullest without hesitation. The Apex IT staff were friendly and extremely knowledgeable, they really went the extra mile for us. By far the easiest (and most fun) implementation we’ve had. Most importantly, it was a huge success!

Delivering economic assistance to help more than 100,000 residents in record time was only possible because of technical solutions implemented by Apex IT. To help people faster receive critically needed aid, Apex IT designed a system to schedule appointments online, track appointment outcomes, and measure analytics such as total amount given, total number of people helped, and appointments conducted. This system was also less costly than the previous telephone-based system. Apex IT’s work helped double our pace of delivery!

Our partner has provided direction, supported our vision, and has advised our team on the path that positions us for the greatest successful outcome. We have asked our partner to adjust timeline and budget as resources change, and they have worked with us to accommodate our needs. We are grateful for the relationship that is been built and look forward to a long-term partnership.

As a project manager, Apex IT is a cut above other vendors I’ve worked with in a few key areas. 1) Organization – Communication from Apex IT is consistent, clear, and uniform. Implementation plans were laid out with thought to hours, resources, and timeline. Status and budget updates come regularly and follow a very easy to read template. 2) Knowledge – We worked with a team of people at Apex IT who all came from a higher education background. They spoke our business language and instead of delivering exactly what we asked for (in words we didn’t know how to use), delivered exactly what we needed. Apex IT knows how to hear issues and provide solutions to problems, not solutions to symptoms. 3) Partnership – Similar to my point above, Apex IT stands out as a true success partner. Instead of simply delivering what we asked for, Apex IT is fantastic about understanding real needs and delivering real solutions. They are fantastic mentors and truly partners in delivering true outcomes as opposed to proofs of concept.

Awards and Designations