Proactive Chats & Chatbots – Is this part of your customer and internal service strategy?
You may have noticed recently many best-in-class websites leveraging proactive chat pop-ups – you know, those “Can we help you” pop-up windows that can connect you to a support agent. As a consumer, they’re helpful to answer questions. But for the company...
read moreFood Service sales growth continues to outpace traditional Retail Sales growth!
Are you ready? Change is both rapid and profound across the Consumer Goods Industry--we're now making, selling, and buying in entirely new ways. Old business models have been turned on their heads, or needs to be! The lines between Principal, Broker,...
read moreSales Trends for 2018 in the Transportation/Logistics Industry
Buyers and decision makers are rapidly changing and doing more and more research prior to making decisions. Traditional selling efforts and Sales Force Automation (SFA) technologies are now a foundational must-have. In your sales readiness strategies,...
read moreCustomer Data Management is the Cornerstone for Successful Customer Experience Transformation
Accurate and complete customer data is a cornerstone of an effective and efficient CX strategy and can have a significant impact on the bottom line. Common problems that arise from inconsistent, incomplete and inaccurate customer data are very real,...
read moreDoes Marketing Own the Customer Experience in the Transportation/Logistics Industry?
Who owns the customer experience? Do you define your customer's engagement with your organization as 'customer experience'? Do you have a customer experience strategy? Typically, marketing has focused on the first two steps of the customer journey...
read moreWith Today’s Transportation Challenges, Focus on Improving Your Customers Experience (CX)
The challenges in transportation and logistics in 2017 are carrying into 2018. Regulatory change has been at the forefront. Warning signs of tightening capacity means sharply higher rates in a new era of pricing. Consumers just-in-time demands and...
read moreModernizing Your Call Center is Critical to World Class Customer Experience
As the logistics and supply chain industry evolves in keeping with changing market dynamics, customer expectations have evolved to match how they engage...just like in the consumer world. The first is flexibility which, is the freedom to change the order...
read moreApex IT Sends 140 Children to Summer Camp
Gates Camp is a residential summer camp located at the base of the Indian Peaks Wilderness area west of Boulder, Colorado. Our unique camp offers Boys & Girls Club members a chance to experience new activities, learn a variety of new skills, and...
read moreEduventures Announces 2016 Innovation Award Winners
Patrick Vogt, CEO of NRCCUA and Cara Quackenbush, VP of Research at Eduventures are pictured with the 2016 Innovation Awards winners from Colorado Technical University, Leeds School of Business at the University of Colorado–Boulder, Oral Roberts University, Oregon...
read moreApex IT and Catalyst Marketing Agency Form Apex Digital
DENVER, CO (PRWEB) DECEMBER 01, 2016 Apex IT, a global IT services firm, today announced the formation of Apex Digital, a new division that develops lead generation strategies and executes cross-channel marketing campaigns. Apex Digital is a strategic...
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