Modernizing Your Call Center is Critical to World Class Customer Experience As the logistics and supply chain industry evolves in keeping with changing market dynamics, customer expectations have evolved to match how they engaging – just like in the consumer... Read More
With Today’s Transportation Challenges, Focus on Improving Your Customers Experience (CX) The challenges in transportation and logistics in 2017 are carrying into 2018. Regulatory change has been at the forefront. Warning signs of tightening capacity means sharply higher rates in... Read More
Does Marketing Own the Customer Experience in the Transportation & Logistics Industry? Who owns the customer experience? Do you define your customer’s engagement with your organization as ‘customer experience’? Do you have a customer experience strategy? Typically, marketing has focused on... Read More
