Field Service: Adopting Digital Experiences to Improve Technician Job Satisfaction and Overall Customer Experience
One recurring theme we hear on every Field Service implementation project is that technicians want easy access to information and tools required to complete their jobs. It is a main source of frustration when technicians spend time on manual tasks, have to contact others to assist with information needs and wait for responses, or are […]
Top Field Service Technology and Trends
In a mid-pandemic field service environment, plenty of solutions have arisen on the fly. From hybrid operations to revamped safety protocols, it seems like things are in flux. Field service has permanently changed—perhaps more dynamically than any other business function. The pandemic has reinforced the importance of customer service by understanding customers across every service and digital touchpoint to […]
Deliver Customer Service that Meets the Moment
Over the last two years, brands were forced to accelerate their digital transformation efforts in just a few short weeks to meet the need for all things contactless. During that time, customers made purchases and were serviced over digital channels more than ever before. And now, when they reach out to brands for help, expectations are high […]
