Entries by apexit

Diversity, Equity, and Inclusion

In today’s rapidly evolving global marketplace, Diversity, Equity, and Inclusion (DEI) are not just buzzwords; they are critical pillars of sustainable success and growth. As a company committed to fostering a culture of inclusivity, we believe that thought leadership in DEI is essential for driving innovation, employee engagement, and community impact. This blog post explores […]

Empowering Communities: Apex IT’s Home Weatherization Initiative

At Apex IT, we’ve played a pivotal role in revolutionizing state departments through our Weatherization Program. Our program boasts a distinctive and user-friendly online portal, integrating eligibility rules, approval workflows, budget management, a tailored mobile application for assessors, and more.   We’re at the forefront of modernizing the Home Weatherization Program, dedicated to enhancing energy […]

Five ways IoT & Field Service can Better Enable Your Company

Would you consider your field service operations reactive or proactive?  Hopefully, yours are proactive, but most are not. We often see field service organizations performing service work when things break, when a customer calls with an issue or when there is a defined schedule for performing preventative maintenance on products that may be imprecise (i.e. […]

Benefits of Moving to Oracle Field Service

There is an increasing demand for Click Software customers needing to move off of their older (soon to be unsupported) software. As Oracle Field Service experts, we wanted to share some insights into the drivers and benefits of moving from Click Software to Oracle Field Service Cloud as well as customer outcomes and strategies during […]

Top Field Service Technology and Trends

In a mid-pandemic field service environment, plenty of solutions have arisen on the fly. From hybrid operations to revamped safety protocols, it seems like things are in flux. Field service has permanently changed—perhaps more dynamically than any other business function. The pandemic has reinforced the importance of customer service by understanding customers across every service and digital touchpoint to […]

Deliver Customer Service that Meets the Moment

Over the last two years, brands were forced to accelerate their digital transformation efforts in just a few short weeks to meet the need for all things contactless. During that time, customers made purchases and were serviced over digital channels more than ever before. And now, when they reach out to brands for help, expectations are high […]

The City of Los Angeles wins Markie Award

The Angeleno Card Program is one that has made us immensely proud. When the COVID-19 pandemic hit, our client, the City of Los Angeles wanted to help citizens who had been financially hit the hardest by the ongoing COVID-19 pandemic. The Angeleno Card Program was launched in March 2020 to provide direct financial assistance, via […]