There is an increasing demand for Click Software customers needing to move off of their older (soon to be unsupported) software. As Oracle Field Service experts, we wanted to share some insights into the drivers and benefits of moving from Click Software to Oracle Field Service Cloud as well as customer outcomes and strategies during […]
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Entries by apexit
In a mid-pandemic field service environment, plenty of solutions have arisen on the fly. From hybrid operations to revamped safety protocols, it seems like things are in flux. Field service has permanently changed—perhaps more dynamically than any other business function. The pandemic has reinforced the importance of customer service by understanding customers across every service and digital touchpoint to […]
Over the last two years, brands were forced to accelerate their digital transformation efforts in just a few short weeks to meet the need for all things contactless. During that time, customers made purchases and were serviced over digital channels more than ever before. And now, when they reach out to brands for help, expectations are high […]
At APEX IT, we’re proud to be a part of our customers’ success stories each and every day—and we’re honored that this year’s Markie Awards have recognized so many of these shared achievements. Among them, our client Keurig Dr Pepper (KDP) just took home the Nexus Award for the Best CX Ecosystem, a testament to […]
The Angeleno Card Program is one that has made us immensely proud. When the COVID-19 pandemic hit, our client, the City of Los Angeles wanted to help citizens who had been financially hit the hardest by the ongoing COVID-19 pandemic. The Angeleno Card Program was launched in March 2020 to provide direct financial assistance, via […]