Struggling to engage customers and boost sales? You’re not alone. At Apex IT, we’ve been helping businesses just like yours overcome these challenges with the power of Emarsys B2C Marketing and Salesforce Commerce Cloud. Read on to discover common pain points and the solutions we’ve found that drive real results. Fragmented Customer Journeys Problem: Customers […]
In today’s rapidly evolving global marketplace, Diversity, Equity, and Inclusion (DEI) are not just buzzwords; they are critical pillars of sustainable success and growth. As a company committed to fostering a culture of inclusivity, we believe that thought leadership in DEI is essential for driving innovation, employee engagement, and community impact. This blog post explores […]
Just 40% of the top 500 banks in the United States have achieved CRM adoption rates and sales performance that meet their expectations, the Salesforce Banking Hub solution, developed and delivered by Apex IT and Performance Insights, for financial institutions includes the best practices of the highest performing banks. Performance Insights and Apex IT partner […]
At Apex IT, we’ve played a pivotal role in revolutionizing state departments through our Weatherization Program. Our program boasts a distinctive and user-friendly online portal, integrating eligibility rules, approval workflows, budget management, a tailored mobile application for assessors, and more. We’re at the forefront of modernizing the Home Weatherization Program, dedicated to enhancing energy […]
Would you consider your field service operations reactive or proactive? Hopefully, yours are proactive, but most are not. We often see field service organizations performing service work when things break, when a customer calls with an issue or when there is a defined schedule for performing preventative maintenance on products that may be imprecise (i.e. […]
There is an increasing demand for Click Software customers needing to move off of their older (soon to be unsupported) software. As Oracle Field Service experts, we wanted to share some insights into the drivers and benefits of moving from Click Software to Oracle Field Service Cloud as well as customer outcomes and strategies during […]
In a mid-pandemic field service environment, plenty of solutions have arisen on the fly. From hybrid operations to revamped safety protocols, it seems like things are in flux. Field service has permanently changed—perhaps more dynamically than any other business function. The pandemic has reinforced the importance of customer service by understanding customers across every service and digital touchpoint to […]
Over the last two years, brands were forced to accelerate their digital transformation efforts in just a few short weeks to meet the need for all things contactless. During that time, customers made purchases and were serviced over digital channels more than ever before. And now, when they reach out to brands for help, expectations are high […]
At APEX IT, we’re proud to be a part of our customers’ success stories each and every day—and we’re honored that this year’s Markie Awards have recognized so many of these shared achievements. Among them, our client Keurig Dr Pepper (KDP) just took home the Nexus Award for the Best CX Ecosystem, a testament to […]
