by Apex IT | Jun 27, 2018 | News
You may have noticed recently many best-in-class websites leveraging proactive chat pop-ups – you know, those “Can we help you” pop-up windows that can connect you to a support agent. As a consumer, they’re helpful to answer questions. But for the company providing...
by Apex IT | Jun 4, 2018 | News
Are you ready? Change is both rapid and profound across the Consumer Goods Industry–we’re now making, selling, and buying in entirely new ways. Old business models have been turned on their heads, or needs to be! The lines between Principal, Broker,...
by Apex IT | May 21, 2018 | News
Buyers and decision makers are rapidly changing and doing more and more research prior to making decisions. Traditional selling efforts and Sales Force Automation (SFA) technologies are now a foundational must-have. In your sales readiness strategies, where are you on...
by Apex IT | May 14, 2018 | News
Accurate and complete customer data is a cornerstone of an effective and efficient CX strategy and can have a significant impact on the bottom line. Common problems that arise from inconsistent, incomplete and inaccurate customer data are very real, including multiple...
by Apex IT | May 7, 2018 | News
Who owns the customer experience? Do you define your customer’s engagement with your organization as ‘customer experience’? Do you have a customer experience strategy? Typically, marketing has focused on the first two steps of the customer journey...
by Apex IT | Feb 28, 2018 | News
As the logistics and supply chain industry evolves in keeping with changing market dynamics, customer expectations have evolved to match how they engage…just like in the consumer world. The first is flexibility which, is the freedom to change the order within a...
