The City of Los Angeles wins Markie Award
The Angeleno Card Program is one that has made us immensely proud. When the COVID-19 pandemic hit, our client, the City of Los Angeles wanted to help citizens who had been financially hit the hardest by the ongoing COVID-19 pandemic. The Angeleno Card Program was launched in March 2020 to provide direct financial assistance, via […]
Modernizing Your Call Center is Critical to World Class Customer Experience
As the logistics and supply chain industry evolves in keeping with changing market dynamics, customer expectations have evolved to match how they engaging – just like in the consumer world. Customers expect flexibility, which is the freedom to change the order within a certain time period to suit the new customer requirement. They also expect […]
With Today’s Transportation Challenges, Focus on Improving Your Customers Experience (CX)
The challenges in transportation and logistics in 2017 are carrying into 2018. Regulatory change has been at the forefront. Warning signs of tightening capacity means sharply higher rates in a new era of pricing. Consumers just-in-time demands and continual increase of e-commerce increases the need for optimization. Business transformation, enabled by technology innovation, is enabling […]
