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Proactive Chats & Chatbots User Chatting with Chatbot on Mobile Phone

Proactive Chats & Chatbots – Is This Part of Your Customer and Internal Service Strategy?

December 14, 2020/in Customer Experience (CX)/by apexit

You may have noticed recently many best-in-class websites leveraging proactive chat pop-ups – you know, those “Can we help you” pop-up windows that can connect you to a support agent. As a consumer, they’re helpful to answer questions. But for the company providing it, there’s science/strategy behind those. They are intended to not only ensure […]

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