You may have noticed recently many best-in-class websites leveraging proactive chat pop-ups – you know, those “Can we help you” pop-up windows that can connect you to a support agent. As a consumer, they’re helpful to answer questions. But for the company providing it, there’s science/strategy behind those. They are intended to not only ensure […]
https://apexit.com/wp-content/uploads/2020/12/chatbots_hero.jpg 1600 2400 apexit https://apexit.com/wp-content/uploads/2022/02/apexit-white-white2.png apexit2020-12-14 00:00:322021-02-22 18:34:58Proactive Chats & Chatbots – Is This Part of Your Customer and Internal Service Strategy?