Entries by Cathy Mikolajek

Field Service: Adopting Digital Experiences to Improve Technician Job Satisfaction and Overall Customer Experience

One recurring theme we hear on every Field Service implementation project is that technicians want easy access to information and tools required to complete their jobs.  It is a main source of frustration when technicians spend time on manual tasks, have to contact others to assist with information needs and wait for responses, or are […]