Five ways IoT & Field Service can Better Enable Your Company

Would you consider your field service operations reactive or proactive?  Hopefully, yours are proactive, but most are not.

We often see field service organizations performing service work when things break, when a customer calls with an issue or when there is a defined schedule for performing preventative maintenance on products that may be imprecise (i.e. the module truly doesn’t need to be replaced or serviced at that time).

Proactive servicing has huge returns when done properly and drives great customer satisfaction.


Imagine a customer’s surprise/satisfaction when a tech shows up to fix a problem before they even knew about it or before the problem happened in the first place?  That’s the dream state!

So how do you get to a state where you can do proactive servicing?  If you have maintenance schedules to service equipment regularly, you’re on the right track.  But you can do better.

IOT (Internet of Things) and when Artificial Intelligence can drive this process for you.



When your products are IOT connected and tied into your field operations, work orders can be automatically triggered based on configurable events.

This is a faster, specific and proactive service method and can help drive some significant ROI in your field service organization!


Here are five ways IoT & Field Service can Better Enable Your Company:

  • Improve efficiency
  • Real-time visibility
  • Cost reduction
  • Better customer service
  • Predictive maintenance



We’d love to talk to you more about it. We are offering a FREE Assessment to have our highly experienced team review your operations, processes and technology to provide suggestions where improvements can be made. reach out to Keegan Olson to set this up!

Benefits of Moving to Oracle Field Service

There is an increasing demand for Click Software customers needing to move off of their older (soon to be unsupported) software. As Oracle Field Service experts, we wanted to share some insights into the drivers and benefits of moving from Click Software to Oracle Field Service Cloud as well as customer outcomes and strategies during the transition.

Below is an infographic outlining the benefits other leading organizations received from their switch.

We also hosted a two-part video series where we are exploring this increasing demand. In this first video we are providing some quick insights into the drivers and benefits of moving from Click Software to Oracle Field Service Cloud.

Watch Video 1 

In this second video we are diving deeper into customer outcomes and strategies for transitioning from Click to Oracle Field Service.

Watch Video 2




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